Vertec's way of working is to build and nurture long term relationships with our customers.
- Vertec Scientific has built up an enviable reputation for delivering and supporting quality products over a wide range of modalities, including dosimetry, radiotherapy treatment positioning, aprons, bone densitometry scanning, computed tomography and digital radiography. Vertec's way of working is to build and nurture long term relationships with our customers. In this way, we bring the best products we can to their work and go on to support these products over many years - our support of many of our older systems – over 15 years old in some cases - are good examples of this-philosophy.
- Vertec has service capability based in both the south of the country, operating from our offices in Silchester, and strategic locations around the country. Such is the success of the company's customer care philosophy that we are constantly on the lookout for highly skilled people to add to this important team, raising our level of service to our customers.
- Vertec's logistics and product team are made up of a specialists group in each of the company's main fields. Each specialist takes responsibility for a particular product line and is able to call on the assistance of any of the others in the team whenever necessary. All specialists have had full product training by the manufacturer and are fully versed in all aspects of their particular product line.
- Vertec's Service and Support department consists of fully qualified, factory trained engineers and technicians. All of Vertec's engineers have had extensive training on our full product lines. Vertec has service personnel based in our offices, as well as "home based" engineers, to enable us to respond immediately to emergencies. As well as installation and repairs, the team is responsible for all pre-shipment testing and verification of our products. All systems are built and tested in our workshops prior to shipment and installation.