Technical Manager Simon Champion: "Vertec has built its reputation on customer focus and a transparent price for our service support. If we add our experienced applications support from two of the industry’s leading practitioners and our own IR(ME)R capabilities, the customer gets as close to an ideal service as we can create, and the service parts pledge must make Vertec the best deal available anywhere.
For example, as part of a contract upgrade, Vertec guarantees that 90% of any parts needed to service Hologic DXA systems will be available off the shelf while other products benefit from JIT supply arrangements.
In response to those customers who, as pressure on costs grow, consider other support arrangements, Vertec have pioneered a new level of service delivery to further enhance customer support.
Vertec has always run lean, with a minimal admin staff using the latest computer technologies to keep the customer happy and the systems working properly across the UK by supporting a skilled team of engineers, all product trained by our Partner companies.
Organisational savings are passed on to the customer via high level of expert service, a fast parts supply to keep key systems ready for patients, a vital telephone helpline and computer upgrades at contract prices lower than the ones that have been set.
For most products, a contract service is available so the customer can be sure that their purchase is regularly and properly maintained. For those who prefer not to commit to a contract arrangement, hourly billed service or a competitive day rate is available.”
For more information about Service Support, telephone 0118 970 2110 or email firstname.lastname@example.org